Student support

The following services are available to all Hull York Medical School students, regardless of your university of registration.

University of Hull Student Assistance Programme (SAP)

University of Hull’s Student Assistance Programme offers 24/7 support, delivered in partnership with Health Assured. They can help you with anything that’s impacting on your mental health and wellbeing. You might be feeling stressed about exams, feeling anxious, homesick or lonely.

Any Hull York Medical School student can access the SAP. You can access this service regardless of your location, and whether you are away from university or overseas.

• Freephone 0800 028 3766 - 24/7 helpline to speak to a trained and compassionate counsellor
• Download the My Healthy Advantage app (use unique code MHA148306) to speak to someone through live chat, arrange a video call, or access a range of extra wellbeing resources

University of Hull Student Services

The University of Hull’s Mental Health support services can help you in lots of different ways depending on your personal situation. This might include a one-to-one session, referrals to local specialist services, guidance in using online resources, and individual learning support plans.

For students with more complex difficulties, the team can work with you to plan and co-ordinate support within and outside of the university, including collaborating with academic departments and NHS services.

• Complete the Mental Health support services online self-referral form
• Call: +44 (0)1482 462222
• Message: Send a message to Student Support on the MyHull portal
• Visit: 1^st floor of Student Central

University of York Open Door

Open Door provides confidential advice and support to students experiencing psychological or mental health difficulties.

We have a dedicated Open Door Mental Health Practitioner who provides support, wherever you are based.

Although all Hull York Medical School students can access the Mental Health Practitioner, if you are a Hull registered student who requires ongoing mental health support you may still be referred to the Hull Mental Health team in order for you to access all support available to you.

To make an appointment:

• Complete the Open Door online referral form on the University of York website
• Email: opendoor@york.ac.uk
• Telephone: +44 (0)1904 322140

Hull York Medical School Student Support Team

Our dedicated Student Support Team provide pastoral support to Hull York Medical School students who are experiencing an issue which is impacting on their studies.

The Team provide guidance about the appropriate services at our universities or Medical School which can help you in your circumstances, including signposting to appropriate academic support.

You can find details of these services, and lots of other useful information about health and wellbeing, in the Student Support Team’s area on Blackboard (student login required).

If you believe a meeting with a senior member of the Student Support Team would be beneficial in managing your circumstances, please complete our meeting request form. We will organise for you to meet with one of our Senior Advisors (9am to 5pm, Monday to Friday).

We take confidentiality very seriously and have measures in place to guard any information shared with and held by the Medical School. Information would only be shared elsewhere with a student’s explicit consent unless there were exceptional circumstances and it was lawful to do so.

Contact the team at: studentsupport@hyms.ac.uk

If you are concerned about another student, whether that’s a friend, family member or any other member of our student community, you can raise a concern through their university of registration:

• University of Hull: Report a concern to Student Services
• University of York: Report a concern through Open Door

Alternatively, you can contact our Student Support Team and raise a concern: studentsupport@hyms.ac.uk. Please be aware that without a student’s consent, we may be limited in terms of what action we can take. However, we still encourage you to report any concerns you may have, as we may still be able to support them and you.

We understand that the transition to university can be a difficult time for parents and carers. We take the wellbeing of our students seriously and our programmes are centred around a supportive and encouraging learning environment. Our tutors and staff take the time to get to know our students personally and foster a supportive culture.

However, if you are worried about your child, please do talk to us. If you have any concerns with regards to their mental health and wellbeing, please contact our Student Support Team: studentsupport@hyms.ac.uk

Please be aware that we take the confidentiality of our students very seriously so we will only be able to share any information with you with your child’s permission.

Talk to your GP

All students should register with a doctor as soon as possible after arriving at university. You'll need to talk to your GP to use some mental health services.

Your doctor can diagnose your mental health needs and offer guidance and medical treatment. Your doctor may prescribe medication but they can also help you access talking therapies and psychological treatment.

Search the NHS website for GP surgeries in your area.

NHS talking therapies services

You can refer yourself directly to your local NHS talking therapies service without a referral from a GP, although you will need to be registered with a GP.

The service offers talking therapies, such as cognitive behavioural therapy (CBT), counselling, other therapies, and guided self-help. It offers help for common mental health problems, like anxiety and depression.

• Let’s Talk Hull
• York and Selby IAPT
• or find an NHS talking therapies service

MIND

Mind offer a range of services, including one-to-one support, counselling, and group support.

• Hull and East Yorkshire Mind
• York Mind
• or find Mind where you live

Papyrus – Prevention of Young Suicide

Papyrus’ HOPELINEUK offers confidential support and advice:

• Telephone: 0800 068 4141
• Text: 07860 039967
• Email: pat@papyrus-uk.org

York Safe Haven

York Safe Haven offers a walk-in service for people in York and Selby – no appointment needed.

• Telephone: +44 (0)7483 141310
• Email: haven.mhm@nhs.net