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Student talking to a member of the Student Support Team

Student support

We recognise that there may be times when you need support to help you manage academic or personal pressures and we are here to help. The information on this page will guide you through the support channels available to you as a Hull York Medical School student. There is always someone available to help you, 24/7.


Support at Hull York Medical School

Student Support Team

Our dedicated Student Support Team have expertise in support relating to studying Medicine and can help signpost students to support services within the Medical School, in our parent universities and external agencies as appropriate.

Due to coronavirus, we are working differently - we are contactable via email only:

If you believe a meeting with a senior member of the Student Support Team would be beneficial in managing your circumstances, please complete our meeting request form.

We will organise for you to meet with one of our Senior Advisors (9am to 5pm, Monday to Friday).

We aim for you to be seen as soon as possible, but appointments can take up to 14 working days from submitting your form to be arranged during busy periods.

Mental Health Practitioner

We have a dedicated Open Door Mental Health Practitioner where students can refer themselves directly to the Practitioner for confidential advice and support, wherever you are based. Where ongoing support is required Hull based students will be referred to the University of Hull Mental Health Support Team.

To make an appointment, complete the Open Door online referral form on the University of York website, or email or telephone +44 (0)1904 322140.

Student talking to a member of the Student Support Team
Hull York Medical School students

Information for parents

We understand that the transition to university can be a difficult time for parents and carers. We take the wellbeing of our students seriously and our programmes are centred around a supportive and encouraging learning environment. Our tutors and staff take the time to get to know our students personally and foster a supportive culture.

However, if you are worried about your child, please do talk to us. If you have any concerns with regards to their mental health and wellbeing, please contact our Student Support Team:

Please be aware that we take the confidentiality of our students very seriously so we will only be able to share any information with you with your child’s permission.

If you are worried about a friend

If you are concerned about another student’s health or wellbeing, please do encourage your friend to contact our Student Support Team:

You are welcome to attend an appointment with them, if they would like you to.

Alternatively, you can contact our Student Support Team and raise a concern. Please be aware that without a student’s consent, we may be limited in terms of what action we can take. However we still encourage you to report any concerns you may have, as we may still be able to support them and you.


We take confidentiality very seriously and have measures in place to guard any information shared with and held by the medical school. Information would only be shared elsewhere with a student’s explicit consent unless there were exceptional circumstances and it was lawful to do so.

Report and Support

Misconduct and discrimination

We are committed to providing an inclusive community and a safe and supportive environment for our students, staff and partners.

Our Dignity at Work and Study Policy (PDF) outlines our approach to tackling harassment, bullying and hate incidents.

If you have experienced or witnessed harassment, bullying or hate incidents of any kind then you should contact the Student Support team in the first instance via email:

Reporting an incident

Once you have considered the options for informal resolution as outlined in the Dignity at Work and Study Policy (PDF), you can use the reporting tools linked below. These are used to formally report an incident of serious misconduct including harassment, hate incidents and sexual violence and are open to all Hull York Medical students. There are two ways in which you can report-anonymously and with contact details.

If you report with contact details then a member of staff will contact you to discuss next steps and advise of support available to you. If you report anonymously then the information you provide will help to inform our work in preventing incidents of this nature in the future.

Our Universities also have a range of guidance and support: visit the University of Hull student support information or the University of York's Report and Support website.

Our parent Universities

Support at our Universities

As a student at Hull York Medical School, you have access to all the support services offered by the University of Hull and the University of York.

Both university websites have lots of really useful information about their wellbeing support services. Visit the University of York and the University of Hull websites for details of all the services available to you.

Student Support (Hull)

The University of Hull student support services offer a comprehensive range of help and support in relation to your mental wellbeing.

Qualified Mental Health practitioners are available to provide support, advice and signposting for students struggling with mental health related issues as well as with challenges relating to sexual assault, domestic abuse, bereavement and substance/alcohol misuse.

Call: 01482 462222
Message: Send a message to Student Support on the MyHull website
Visit: 1st floor of Student Central

Open Door (York)

Open Door is a team of Mental Health Practitioners and Student Wellbeing Officers at the University of York, providing support to registered students experiencing psychological or mental health difficulties. You can refer yourself online or by phone.

College Tutors (York)

Each college has College Tutors to provide confidential pastoral care. They are a team of postgraduate students who live in residence within your college community and work closely with the Head and Assistant Head of College to help resolve issues or to point you in the direction of specialists. They are there to listen, support and point you to other services when needed.

Emergency student support funding

We recognise that there may be times when students need financial advice or support – to help with budgeting or during times of financial hardship.

Our Universities are here to help. From advice about making the most of your budget, to what funds might be available to you and how to apply. In recognition of the coronavirus pandemic and the impact of this on students, our Universities have also introduced emergency funding for current students who need immediate financial support.

For more information please visit your University of registration’s website: the University of Hull or University of York.